GDPR Privacy Notice - Denise Callaghan

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1 – Your Practice Denise Callaghan, based at 46 London Lane, Bromley, Kent. BR1 4HE which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:

2 – Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.

3 – Personal Data
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) Osteopaths’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. denisecallaghan.co.uk uses cookies to help Osteopaths to identify and track visitors and their website access preferences. Osteopaths’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Osteopaths’ website.
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 – Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care.

6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 – Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 – Data storage
All Data is held in the UK with the exception of email addresses with mail chimp who have signed with the EU-US Privacy Shield and are GDPR compliant.

10 – Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.

11 – You can request the following information:

Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of Osteopaths and information about these interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erasure, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (ICO).
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 – To access what personal data is held, identification will be required
Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to or by phoning +44 (0) 2083130510 or writing to us at the address further below.

13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO. The details for each of these contacts are:

Denise Callaghan Telephone +447971466178 or email:

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

Testimonials

“I highly recommend Denise and her amazing techniques in Acupuncture.

I was finding it hard to locate my ovulation throughout 2018, so after reading reviews on Denise’s web page I had brought a course of Acupuncture to try and level set my cycles and ovulation in hope of trying for a baby in the new year. Denise told me to not even think of babies for at least 3 months whilst we work on cycle regularisation. I went back and told my husband this and our plan.

I started my first treatment on the first day of my cycle, returning weekly for further sessions.... I was pregnant before I even reached my next cycle.

I continued Acupuncture throughout my pregnancy for anxiety and to ensure healthy blood flow around the foetus. We now have a beautiful healthy baby girl & I genuinely believe this is all down to Denise, her treatments which helped me along a path that meant so much to me and my husband. Thank you so much Denise.”

CARLY

“I initially went to see Denise as she is a Zita West affiliated acupuncturist and therefore has specific knowledge of how to boost fertility. I had seen other acupuncturists during the years I was trying to get pregnant but noticed straight away that Denise was different. She carefully tailored each treatment in relation to where I was in my monthly cycle and to how I was feeling on each visit. We underwent IVF treatment and saw Denise regularly throughout this, happily the treatment worked on our first attempt. Denise continued to treat me during the entirety of my pregnancy. I experienced back pain which was completely eliminated with her help and I generally felt well during the time I was pregnant with our twins.

I would highly recommend Denise and much appreciate the assistance and support she gave during our fertility journey.”

Clare Christie

“Denise treated me for 3 months before I fell pregnant and then leading up to giving birth.

My fertility history had a been a sad one with one failed miscarriage after another including an ectopic pregnancy and 2 rounds of failed IVF. I went to Denise, knowing she was Zita West affiliated, with the hope of one, preparing my body to fall pregnant again and secondly to help maintain my pregnancy.

After weekly, sometimes twice weekly acupuncture sessions for about 3 months I fell pregnant for the 5th time. The first trimester was a tense time but I firmly believe I wouldn’t be here now with my baby boy if I hadn’t had Denise’s help and support with the acupuncture.

I am now visiting the clinic again for cranial therapy for my son as he was a ventouse delivery. This has helped immensely, he is now a very very happy little boy and I’m a very happy mum!

Many thanks to Denise, you have helped make our world complete!”

Hartly

“I can’t recommend Denise’s practice enough. From getting pregnant when I thought there was no hope…to helping me through the pregnancy and now helping me to cope as a new mother, Denise has been a friend and a trustworthy practitioner.”

Stacey Jacob Harwood

“I had researched accupuncture via the Zita West website and was looking to find an affiliated clinic in the Bromley area to support my egg donation treatment cycle. This was my second attempt and wanted to utilise as many positive methods to support my treatment. I spent many sessions with Denise prior to, during and following my egg donation treatment and she was always informative and supportive. I had not used accupuncture the first time but believe that this made a positive influence second time around as my treatment was successful and I became pregnant. Denise also supported me through the pregnancy with accupuncture sessions and these helped me to relax, focus and deal with any ailments associated with the pregnancy. I gave birth to a lovely boy in March 2012.”

Jemma Smith

“I was recommended by a friend who had seen Denise previously….I was unsure of what to expect but now there is no doubt that my baby is now a different child- so calm and happy. Isla‘s baby was suffering from digestive difficulties.”

Natalie Trent

“I have a lower and upper back pain for many years and I was unable to straighten my upper back now and can stand up straight with no pain and improved movement.”

Michael Thrussell

“I had really bad back problems and arthritis. Since having treatment I am much better.”

Norma Glover

“I had foot problems following a bunion operation and my treatment has made my foot much less painful and increased my ability to dance and exercise again.”

Helen Badger

“I pulled my back at 34 weeks pregnant and was in agony. Acupuncture helped me really quickly to get back on my feet. I would recommend it [and Denise} to anyone.”

Kellie Davis

“Having had chronic back pain, the treatment I have received has been affective and not unpleasant. I would recommend Denise to anyone.”

Richard Grant

“I sustained a bad knee ligament injury whilst skiing. The acupuncture treatment reduced the swelling dramatically. Then future treatment exercise has hastened my recovery. I would not have been so mobile so quickly without my treatment with Denise.”

Kath Jones

“During a period of intense stress I suffered an attack of Bell’s Palsy which I didn’t realize until too late. I was devastated when I noticed that one side of my face had ‘fallen’ I met Denise Callaghan and embarked on a regime of acupuncture and electrotherapy. The impact has been amazing! I am thrilled that the treatment has restored my face to near normal and this has given me the incentive to continue with the treatment; we?re aiming for perfection!!!”

Jo Keyes

“Over the years I have had a number of occasions when I have needed treatment for example a bad back and following injuries such as an injured shoulder following a fall. Denise and acupuncture have never let me down.”

Ann Shepherd

“Prior to discovering acupuncture I had tried various forms of pain relief for osteoarthritis in the hands and feet. I was skeptical at first then felt the benefits and have returned on a regular basis for treatment. Again recently when I damaged the ligaments in my foot Denise has helped with the treatment, which has enabled me to get back to an active lifestyle.”

Lynn Sylvester

“I suffered a severe stroke in 2004 and after the hospital therapy had been exhausted I was unable to walk without the use of a stick as my balance was poor. I also had intermittent sharp pains through my left eye and a pins and needles sensation on my right side. The stroke specialist prescribed a drug to reduce the discomfort but unfortunately it had the effect of a very strong tranquilliser and I was unable to function at all. In 2006 it was suggested that I try acupuncture and I started a course of therapy with Denise Callaghan which improved the eye pain quickly and improved my balance to a stage where I rarely require a stick to walk. The treatment also reduced the intensity of the pins and needles which had been quite distressing, gradually ‘washing’ the sensation down my leg and then later down to my foot. When I had my first consultation with Denise there were no guarantees of success, but I only wish I had started acupuncture two years earlier. It worked for me!”

Mr B Samuels

“Working in the city as a trader is probably one of the most stressful jobs around. When a friend suggested acupuncture, I really thought nothing of it until the stress got so bad I realized it was worth a try. After just one session with Denise I felt an instant difference and as a result was able to carry on with my job and my stress levels dropped considerably. It is definitely worth trying.”

Daniel Hayes

“Following major dentistry I had a lot of pain from an irregular bite. Denise’s cranial osteopathy adjusted the bite and restored comfort. Was I grateful”

Lorna Winton

“I have been consulting Denise for many years. She knows how active I am and has kept me mobile, in spite of various knee and back problems, because of her wonderful needles. I have also recommended her to various other people who have also been delighted. I don’t know what I would do without her. Thank you for everything Denise.”

Madeleine Swift

“After a traumatic birth cranial osteopathy really changed Lucy’s temperament, from an irritable and unsettled baby into a very calm one.”

Sandra West

“I think I can say that I have been a patient of yours for a long time and I had dizziness and headaches, and Cranial osteopathy has helped me a lot in overcoming those problems. The same applies to my son Luca, who use to get a migraine that would last 4 or 5 days, the treatment helped him in not getting the migraines, or if he has them, they do not last long.”

Giovanna Elkouby

“The acupuncture for fertility most certainly worked.. I’m now coming in for cranial as Leah is suffering from sleeplessness and irritability. I have only been in for a couple of treatments so far but I have a lot of faith in Denise’s practice.”

Nicole Laya Yiakomi

“Thanks Denise- My knees are finally back to normal and I can return to playing football. I highly recommend Osteopathy if you are suffering from any sports injuries-both the Osteopathy and Acupuncture has really helped me out!”

Mark Bates

“I was always caught between Osteopathy and Physiotherapy as I didn?t know which was better- after receiving both, I have to say that it was the Osteopathy that got me back on track when I got whiplash after the car accident. Denise and her staff were so supportive and friendly I would definitely come back and send others here.”

Neil Marks

“After receiving a short course of treatment from Denise, my back pain began to get noticeably better and I was able to return to work and normal every day routines in no time! I would highly recommend this treatment to any one that suffers from a bad back, it really helped change my life.”

Jane Dunn

“I have been suffering from pain in my right forearm for longer than I can remember and just thought that it would be something I had to just put up with. I met Denise and booked in to try acupuncture, in 2 sessions Denise managed to cure me from my pain – I was worried about the pain of needles (I cannot stand them!) but it was painless and did the job, so if I’m ever in the situation where I have the pain again, I won’t be hanging around before calling Denise.”

Nathan Kelsey

“I trust you are well. I just wanted to drop you a short note to say that baby Finn was born at Kings College Hospital on 29th March, weighing 3.9kg. He is a great baby and I feel very blessed to have him. I can’t tell you how grateful I am for your help and support. I love being a mum and so glad I came to see you.”

CORNELIA STANFORD

“I deeply appreciate all the amazing work you do, Denise, especially the help you have given to Lisa, which enabled her to walk, again, without the aid of a walking stick. Thank-you so much!”

CECILE ABLE

“Touch wood I continue along this path but I wanted to get in touch to let you know how much your work is appreciated. A huge thank you for all you have done for me and I will certainly keep in touch and you will be my first call for any issues in the future.”

DANIELLE HYNAM

“After suffering with migraines for over twenty years and having all the conventional treatments with little success, I finally found Denise. In a relatively short space of time, with regular treatments I have noticed a vast improvement: with my migraines being less frequent and shorter lasting. It is a work in progress but not one I am willing to give up on.”

RAE VROOLJAK

“I have recently been seeing Denise for problems with my back and can honestly say that I am starting to feel much better. She has worked extensively on my back with her hands and an assortment of specialist equipment.

Denise was able to see my young daughter at short notice and quickly diagnosed ligament damage. My daughter is currently undergoing treatment and is improving rapidly.

I am very happy with all of the treatments so far and I would have no hesitation in recommending Denise to anyone who needs help.”

MICHAEL BIGGS

“I hate needles. But I hate pills more; so when I was introduced to Denise I thought I’d approach her as I was having more than minor pains in my wrist and elbows; mostly due to using a computer, iphone and ipad! Denise assured me that she could treat me without needles and she was right! After only one session I was cured and I haven’t had a problem since. Not only did Denise treat me, but she also advised me on how to prevent the pain coming back in the future.

Now I always tell my friends that when they think they need a pill, they actually need Denise. Everyone should have Denise Callaghan in their lives! A very happy and now loyal customer.”

STEPH LEE

“It is important for someone like myself, who relies a great deal on personal referrals that if I refer someone to an osteopath that I am confident that they will look after them and enhance their wellbeing. That is precisely the roll that Denise was able to do when I sent my father to her in an attempt to improve his arthritis suffering.

I would not hesitate in recommending her to other friends and family.”

Trevor French

“As a qualified solicitor based in Catford, I feel that I am qualified to give this testimonial.

For a long time I was troubled with a very painful wrist, which was mostly from overuse of a computer. At times my wrist was so painful that I could not bear any weight on it at all and getting dressed was becoming a struggle.

After just a few visits with Denise the change was remarkable! As a very active scout leader I was greatly inhibited by the pain but through electrotherapy and manipulation I was back putting up tents, sailing and running games. I have not been troubled with pain since.

I would thoroughly recommend Denise to anyone; she is highly knowledgeable and experienced in her field having undergone a remarkable list of training. Her calm nature makes you feel immediately at ease and I even looked forward to my appointments.”

Kirstie Edmondson

“Recently an old shoulder problem resulted in considerable pain and lack of mobility. Previous experience of this problem had resulted in the need for hospital treatment so when this injury reoccurred recently, it was a cause of some concern.

Fortunately, I had the opportunity to discuss the problem with Denise Callaghan, who has practiced Osteopathy and acupuncture for over 25 years. A visit to Denise’s practice was arranged and after a number of visits, I am delighted to say that I haven’t experienced such freedom of movement with this shoulder for many years.

A visit to Denise’s practice is a relaxing experience and her friendly staff reflects the professionalism and care that Denise brings to her work.

So, My thanks to Denise and her team and I would unreservedly advise anyone suffering similar ailments that really help is at hand. Denise’s business card is one I shall never throw away.”

Paul Grant